One of the key aspects of physical therapy management is patient satisfaction – giving patients an experience they remember. In an age characterized by information overload, it’s becoming challenging to get and keep a patients attention.
It has become excessively difficult to sustain a patient’s attention and get them to come back to you since there are physical therapy centers in almost every corner and options are available in abundance. In fact, rather than patient satisfaction, the fact that no one has the time today to devote to word-of-mouth publicity or feed backs hurts physical therapies the most. So what do you do to secure incomparable patient satisfaction and make them a part of your ever increasing loyal clientele? For physical therapy management, this presents a unique, but surmountable challenge.
Have a “Patient Get Together Day”
This could be done once in six months or a year where all your patients can get to know each other and stay in contact. The more your patients interact, the better it is for your physical therapy business. You can rely on your physical therapy management skills in order to ensure that you send messages and invitations after checking at everybody’s schedule and then deciding the date of the get-together. You could opt for a dinner or a luncheon. These services can effectively boost your revenue as well as your patient satisfaction.
Give your patients gifts after they recover
This is yet another great technique to secure good patient relations. Your patient is more likely to remember you and the practice if you indulge him with perhaps an audio CD of “Get Fit Tips” or some other health related issues that he might be in need of. Here, again your physical therapy management skills come into play. It so happens that once you secure a good impression from your patients as being thoughtful and considerate they will keep coming to your clinic for all their health based needs.
Maintain communication with your patients
In case you do not believe in splurging gifts and the like for your patients, it will be good to at least keep them informed about all your updates, service information, changes in schedule and others. Be careful to note that, you must communicate with each of your patients at least once a month. In case you keep sending post cards or e-mails to your patients via using automated physical therapy management software to keep them in touch with you and your clinic, it sooner or later develops into a personal rapport and thus, you might win a reliable long term patient in the end. This will be beneficial for you and the patient over the long run.
Offer packages and discounts regularly
With the right physical therapy management skills, you should offer products and services of different types (different strokes for different folks) to appeal to the maximum number of patients. You want a ‘wide net’ that allows you to create multiple streams of income and serve several patient populations. This will then end up in better deals and packages that you can formulate for every group and divide them among the patients. Once you have different packages and different price points for patients, all you have to do as physical therapy management is raise awareness.
At the end of the day, be sure to keep your patients happy and satisfied and build a clinic that runs on the legacy of trust and consumer-oriented decisions.